Refund policy

Cancellation & Refund Policy

To all the customers associated with Glarion or ordering for the first time, we aim to provide a smooth customer experience. Thus, we have designed our cancellation policies by keeping our valuable customers in mind subject to the following terms & conditions:

Full Order Cancellation

You can simply place an order cancellation request by sending an email to Glarion.official@gmail.com
We would accept the order cancellation only if the products have not been dispatched from our end. If the products have already been dispatch then no cancellation is allowed.

Partial Order Cancellation

We don’t accept partial cancellation from any of our customers. Unfortunately, no refunds will be made in case of a partial order return or its cancellation.

Returns

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and will be provided you in form of store credits, which will be sent to you via email. The validity of the store credits will be 6 months from the date issued. Additionally there will be an imposition of INR 150 as product carrier charges, which would be adjusted in the store credits. (for eg. you made a purchase of INR 1000, Store credits issued to you will be 1000-150=850)

Late refunds (if applicable)

If you haven’t received a refund yet, first check your mail account again.

If you’ve checked your mail and still did not receive your store credits or coupon yet, please contact us at Glarion.official@gmail.com

Sale/Discounted items (if applicable)

Only regular priced items may be refunded, unfortunately, sale and discounted items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Glarion.official@gmail.com to place the request and our team will get back to you for providing assistance regarding the same. If you are approved, then your exchange will be processed, additionally INR 150 would be levied as carrier charges.

Shipping Terms for Returning the Product

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for the returned product to reach Glarion and other subsequent factors.